Frequently Asked Questions
General
What services do you offer?
Keen Creations provides wedding and event styling, prop and decor hire, and full setup/pack-down services. Whether you need help with overall styling or just a few finishing touches, we’re here to bring your vision to life.
Can I hire items without booking styling?
Yes. You’re welcome to hire our props and decor separately. Simply browse our hire collection and send us your wishlist through our Enquiry button below
We’re based in St Albans, Hertfordshire and cover Herts and surrounding areas including nearby counties. We’re happy to travel further afield on request—additional mileage may apply.Which areas do you cover?
Booking & Availability
How far in advance should I book?
For weddings, booking 6–12 months ahead is ideal. For parties or smaller events, 2–3 months usually works well. If your date is sooner, please still get in touch—we’ll do our best to accommodate.
How do I check availability?
Use our Enquiry button below to tell us your event date, venue and wishlist. We’ll confirm availability and send a tailored quote within 1–2 business days.
Do you require a deposit?
Yes. A 20% non-refundable deposit is required to secure your booking. The remaining balance is due 14 days before your event.
Props Hire
What is the standard hire period?
Our typical hire period is 3 days — collect or receive delivery the day before your event, and return or arrange collection the day after. Longer hire periods can be arranged if needed.
Do you offer delivery and collection?
Yes. We offer delivery and collection for a set fee based on distance and the size of your order. Self-collection is available for selected smaller items.
Are items cleaned and ready to use?
All items are carefully cleaned, checked, and packaged before every hire. We ask that items are returned in similar condition to avoid any cleaning or damage fees.
Setup & Styling
Do you handle setup and pack-down?
Absolutely! Our team handles setup on the day and coordinates directly with your venue for access and timing. Pack-down is typically the same evening or the following morning.
Can you match our theme or colour palette?
Yes — we’ll work with your chosen theme or colour palette and can create custom styling concepts based on your inspiration or mood board.
Do you work with other suppliers?
We love collaborating! We’re happy to coordinate with your florist, photographer, planner, or venue to ensure your event setup is cohesive and stress-free.
Payments, Changes & Policies
What payment methods do you accept?
Payment can be made via bank transfer. Full details are provided on your invoice and booking confirmation.
What if I need to cancel or change my date?
We understand that plans can change. Deposits are non-refundable, but we’ll do our best to move your booking to a new date depending on availability. Please refer to our Terms & Conditions for full details (available on request).
Are there damage or loss fees?
Yes. Any breakages, missing items, or excessive cleaning will be charged accordingly.
Logistics
Do you have a minimum spend?
Minimum spends may apply depending on distance and staffing requirements. We’ll confirm this when you request your quote.
Are venues with stairs or limited access a problem?
Not at all! We can accommodate most access situations — just let us know in advance so we can plan accordingly. Additional fees may apply for challenging access.
How do I get a quote?
Simply complete our Enquiry form (via the button below) - let us know your event date, venue, guest count, and hire wishlist. We’ll respond within 1–2 business days with availability and pricing.
Still Have Questions?
We’d love to help you create something beautiful. If you can’t find what you’re looking for or want to discuss your event in more detail, simply get in touch — we’ll be happy to assist.